A percepção da qualidade de vida no teletrabalho por parte dos Servidores do Tribunal de Justiça do Rio Grande do Norte

Abstract

This article aims to present the perceptions of teleworking employees of the Court of Justice of Rio Grande do Norte (TJRN) regarding their Quality of Life in Telework (QVTe). This is an exploratory-descriptive study with a quantitative perspective. The target population included all TJRN employees who work in this mode, whether full-time or hybrid. The data were collected through a sociodemographic and occupational questionnaire and the Quality of Life in Telework Scale (EQVTe), both administered electronically via the Google Forms platform. A predominant profile of female employees (43.98 years on average) was identified, with high academic qualifications, 14.61 years of institutional employment, and an average workweek of 34.29 hours. QVTe was positively evaluated in the Self-Management, Infrastructure, and Technology factors, reflecting successful adaptation to remote work. However, the Institutional Context and Work Overload factors presented challenges, such as insufficient support and increased demands. The conclusion is that the TJRN telework model, while viable, requires improvements in institutional support and demand management. Implementation of digital disconnection protocols, mentoring for remote leadership, ergonomic support, and adapted productivity metrics are recommended.