Uma revisão de literatura da gestão de desempenho na perspectiva dos controles sociais
DOI:
https://doi.org/10.18696/reunir.v14i2.1469Keywords:
gestão de desempenho, controles sociais, estilos de liderançaAbstract
Durante o desenvolvimento da Avaliação de Desempenho (AD), frameworks e sistemas foram propostos para auxiliar a atividade de mensuração e gestão. Com as novas configurações e negócios organizacionais, atualmente se reconhece que as interações sociais entre os sujeitos são uma realidade e afetam o desempenho da instituição, levando a atividade de AD a ser um fenômeno social. Nesse contexto, autores têm investigado os controles técnicos e sociais na gestão do desempenho. Entretanto, ainda existem lacunas para entender como as interações entre indivíduos organizacionais podem promover o desempenho. Este estudo teve por objetivo compreender como a temática de gestão de desempenho se desenvolveu, no âmbito dos controles sociais. Foi feita uma revisão sistemática da literatura em 30 artigos selecionados nas bases de dados Scopus e Web of Science por meio do ProKnow-C. Constatou-se que o estilo de liderança é um elemento importante na contexto dos controles sociais, que há evidências contraditórias quanto aos efeitos do feedback e da autonomia e que há consenso sobre a influência da gestão democrática e participativa na comunicação, engajamento e aprendizagem organizacional. Os achados desta pesquisa contribuem ao sintetizar os resultados da literatura, utilizados como ponto de partida para gestores e líderes na identificação de elementos para alavancar os resultados individuais e organizacionais ao encontrar um equilíbrio entre os diferentes estilos de liderança que podem oscilar, dependendo do perfil dos sujeitos da organização, das partes interessadas e da cultura organizacional.
Downloads
References
Arumugam, V., Kannabiran, G., & Vinodh, S. (2020). Impact of technical and social lean practices on SMEs’ performance in automobile industry: a structural equation modelling (SEM) analysis. Total Quality Management & Business Excellence, 1-27.
Bass, B. M., (1985). Leadership and performance beyond expectations. Free Press New York.
Beer, H. A., & Micheli, P. (2018). Advancing performance measurement theory by focusing on subjects: Lessons from the measurement of social value. International Journal of Management Reviews, 20(3), 755-771.
Bititci, U. S. (2015). Managing business performance: The science and the art. John Wiley & Sons.
Bititci, U., Garengo, P., Dörfler, V., & Nudurupati, S. (2012). Performance measurement: challenges for tomorrow. International Journal of Management Reviews, 14(3), 305-327.
Bititci, U.S., Mendibil, K., Nudurupati, S., Garengo, P. and Turner, T. (2006), Dynamics of performance measurement and organisational culture. International Journal of Operations & Production Management, 26(12), 1325-1350.
Broadbent, J., & Laughlin, R. (2009). Performance management systems: A conceptual model. Management Accounting Research, 20(4), 283-295.
Canonico, P., De Nito, E., Esposito, V., Martinez, M., & Mercurio, L. (2015). The boundaries of a performance management system between learning and control. Measuring Business Excellence, 19(3), 7-21.
Carneiro-da-Cunha, J. A., Hourneaux Junior., F., & Corrêa, H. L. (2016). Evolution and chronology of the organisational performance measurement field. International Journal of Business Performance Management, 17(2), 223-240.
Choi, I., & Moynihan, D. (2019). How to foster collaborative performance management? Key factors in the US federal agencies. Public Management Review, 21(10), 1538-1559.
Chouinard, J. A. (2013). The case for participatory evaluation in an era of accountability. American Journal of Evaluation, 34(2), 237-253.
De Leeuw, S., & Van Den Berg, J. P. (2011). Improving operational performance by influencing shopfloor behavior via performance management practices. Journal of Operations Management, 29(3), 224-235.
DeRue, D. S. (2011). Adaptive leadership theory: Leading and following as a complex adaptive process. Research in organizational behavior, 31, 125-150.
Dughera, S. (2021). The evolution of workplace control leadership, obedience and organizational performance. Journal of Evolutionary Economics, 1-23.
Ensslin, S. R., Pedersini, D. R., Martins, L. K. S., Welter, L. M., Dutra, A., & Ensslin, L. (2024). The Perspective of Including Social Control in Organizational Performance Management. International Journal of Business Performance Management. No prelo.
Ensslin, S. R., Welter, L. M., & Pedersini, D. R. (2021). Performance evaluation: a comparative study between public and private sectors. International Journal of Productivity and Performance Management.
Gruman, J. A., & Saks, A. M. (2011). Performance management and employee engagement. Human Resource Management Review, 21(2), 123-136.
Hensen, P. (2020). Die Rolle der Kontrolle in Organisationen: Konzeptionen und Nutzenaspekte eines facettenreichen Begriffs. Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO), 51(2), 223-234.
Johanson, U., Almqvist, R., & Skoog, M. (2019). A conceptual framework for integrated performance management systems. Journal of Public Budgeting, Accounting & Financial Management.
Karácsony, P., & Czibula, A. (2020). Relationships between leadership style and organizational performance in the case of Hungarian Small and Medium-sized Enterprises. Polish Journal of Management Studies, 22.
Kreuzberg, F., & Vicente, E. F. R. (2019). Para Onde Estamos Caminhando? Uma Análise das Pesquisas em Governança Corporativa. Revista de Administração Contemporânea [online], 23(1), 43-66.
Lawler III, E. E., Benson, G. S., & McDermott, M. (2012). What makes performance appraisals effective? Compensation & Benefits Review, 44(4), 191-200.
Lee, S. W., Leem, T. J., Kim B. J. (2013). Can servant leadership improve organizational performance through use of MCS & organizational capabilities? International Journal of Applied Business and Economic Research, 15(14), 17-39.
Levkov, N. (2018). Dynamic social alignment on operational level and organisational performance. International Journal of Information Systems and Change Management, 10(1), 16-39.
Litwin, A. S., & Eaton, A. E. (2018). Complementary or conflictual? Formal participation, informal participation, and organizational performance. Human Resource Management, 57(1), 307-325.
Maciel, J. N., Ledesma, J. J. G., & Ando Junior, O. H. (2021). Forecasting Solar Power Output Generation: A Systematic Review with the Proknow-C. IEEE Latin America Transactions, 19(4), 612-624.
Micheli, P., & Mari, L. (2014). The theory and practice of performance measurement. Management Accounting Research, 25(2), 147-156.
Murphy, K. R. (2020). Performance evaluation will not die, but it should. Human Resource Management Journal, 30(1), 13-31.
Neely, A. (1999). The performance measurement revolution: why now and what next? International Journal of Operations & Production Management, 19(2), 205-228.
Nudurupati, S. S., Garengo, P., & Bititci, U. S. (2021). Impact of the changing business environment on performance measurement and management practices. International Journal of Production Economics, 232, 107942.
Odongo, N. H., Wang, D., Suntu, S. L., & Bishoge, O. K. (2019). Dimensions of organisational performance: a review. International Journal of Manufacturing Technology and Management, 33(1-2), 114-129.
Okwir, S., Nudurupati, S. S., Ginieis, M., & Angelis, J. (2018). Performance measurement and management systems: a perspective from complexity theory. International Journal of Management Reviews, 20(3), 731-754.
Pulakos, E. D., Mueller-Hanson, R., & Arad, S. (2019). The evolution of performance management: Searching for value. Annual Review of Organizational Psychology and Organizational Behavior, 6, 249-271.
Sardi, A., Sorano, E., Ferraris, A., & Garengo, P. (2020). Evolutionary paths of performance measurement and management system: the longitudinal case study of a leading SME. Measuring Business Excellence.
Siddique, C. M., & Siddique, H. F. (2019). Antecedents and consequences of managerial decision-making styles in the Arabian Gulf. Management Research Review.
Singh, A. (2019). Examining the role of performance planning, continuous feedback and employee participation in improving perceived system knowledge: evidence from Indian software services context. International Journal of Indian Culture and Business Management, 19(4), 452-464.
Smith, M., & Bititci, U. S. (2017). Interplay between performance measurement and management, employee engagement and performance. International Journal of Operations & Production Management, 37(9), 1207-122.
Tseng, S. T., & Levy, P. E. (2019). A multilevel leadership process framework of performance management. Human Resource Management Review, 29(4), 100668.
Voltolini, R., Vasconcelos, K., Borsato, M., & Peruzzini, M. (2019). Product development cost estimation through ontological models - a literature review. Journal of Management Analytics, 6, 1-21.
Vugec, D. S. (2019). Defining Social Business Process Management: A Delphi Study. International Journal of E-Services and Mobile Applications (IJESMA), 11(1), 68-82.
Widodo, D. S., Silitonga, P. E. S., & Ali, H. (2017). Analysis of Organizational Performance: Predictors of Transformational Leadership Style, Services Leadership Style and Organizational Learning (Studies in Jakarta Government). International Journal of Economic Research, 14(2), 167-181.
Wright, P., & Essman, S. (2019). Carrots, sticks, and performance: is it commitment, or commitment plus control? Academy of Management Perspectives, 35(2), 1-28.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 REUNIR Revista de Administração Contabilidade e Sustentabilidade
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Declaração de Direito Autoral
Direitos Autorais para artigos publicados nesta revista são do autor, com direitos de primeira publicação para a revista. Em virtude de ser um periódico de acesso público, os artigos são de uso gratuito, com atribuições próprias, em aplicações educacionais e não-comerciais, com caráter científico.
A Revista REUNIR adota Licença Creative Commons Atribuição-Uso não-comercial 3.0 Brasil License ou seu equivalente.
