itinerários, estrutura conceitual, consequências, práticas de RH e novos horizontes

pathways, conceptual framework, consequences, HR practices and new horizons

Abstract

Cyberbullying is an intentional and aggressive behavior that occurs through digital means, from one person to another, and is also considered an extension of bullying. Current literature lacks studies that systematize the available knowledge on this topic, aiming to understand the field, identify gaps and direct future research. Therefore, the objective of the study is to characterize the conceptual structure of cyberbullying in the workplace, identifying its individual and organizational consequences. Through a systematic review of the literature carried out in the Web of Science and Scopus databases, without temporal delimitation, a total of 15 articles were included in the sample. The data were analyzed with the Bibliometrix package, identifying a research period from 2013 to 2024. The conceptual structure of the field is divided into three axes: cyberbullying experiences; the relationship of cyberbullying with emotions, creativity and intentions to remain in the organization; and influencing variables. Its individual consequences include mental stress, dissatisfaction and negative psychological, physiological and psychosomatic effects. For organizations, high turnover, decreased performance, productivity and commitment stand out. Human resources practices to mitigate the problem were identified, such as workplace safety and psychological support. In addition, the results allowed us to outline an agenda for future studies based on the gaps found. It is hoped that this research will contribute to managers, organizations, workers and society in general to learn about cyberbullying and understand its negative effects on work and personal life.