I played, now what? Reflections on the potential contribution of Serious Games in the development of individual skills in organizations

Authors

  • Leticia Ouros University Ninth of July
  • Lima Ruas University Ninth of July
  • Drebes Pedron University Ninth of July

DOI:

https://doi.org/10.18696/reunir.v13i5.1694

Keywords:

Professional development, notion of competencies, competency metrics

Abstract

One of the recent alternatives for dealing with the complexity of professional development in organizational environments subject to significant changes and instability has been the use of serious games. Despite the increasing number of studies on the subject, there is a notable gap: the scarcity of research analyzing the actual outcomes on the development of competencies among participants in these games. In light of this, this study aims to analyze the impact of applying serious games in training and professional development processes. To achieve this objective, a multiple-case study was conducted, through exploratory research involving three cases of training actions focused on competency development through the use of games. Data were collected through semi-structured interviews, research on the company's website, analysis of videos, promotional materials, and media coverage. The research findings indicate that, considering the specificities of the analyzed cases, serious games can mobilize certain types of behaviors and skills among the participants. However, the data analysis also reveals other contributions, such as the need for more comprehensive qualitative and quantitative metrics to assess the effectiveness of the intensive use of serious games in competency development. During the exercise of serious games, competencies that were not initially planned were observed. Finally, it is worth mentioning that participation in the games may result in an increase in employees' working hours

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Author Biographies

Leticia Ouros, University Ninth of July

Master in Business Administration, MBA in Digital Business, studying Data Science and Analytics and MBA in Human Resources from Universidade Nove de Julho (UNINOVE). Graduated in Business Administration from Faculdade Interação Americana (FAENAM). She advises TCC in the MBA courses of the Continuing Education Program in Economics and Business Management (PECEGE / ESALQ / USP). She was a CNPQ scholarship holder in the Ali Sebrae program, serving an average of 80 SMEs in the Greater ABC region. She worked as a Mediator and advisor for the Integrator Project for a year and a half in the Production Engineering courses at the Virtual University of the State of São Paulo (UNIVESP). Lecturer in lato-sensu undergraduate and graduate courses for three years at Universidade Nove de Julho (UNINOVE), teaching management disciplines, guiding TCCs in face-to-face and distance learning modalities. Participation in scientific initiation projects, with work awarded with honorable mention with the undergraduate student. Member of the Strategic People Management Research group certified by CNPQ and USTJ in the Creativity, Innovation and Entrepreneurship line and in the People Management and Organizational Skills line. 11 years of experience in Human Resources, working in the implementation and management of different subsystems. Interest in the themes: Innovation, Open Innovation, Innovation in SMEs, Skills development, Serious Games and Gamification.

Lima Ruas, University Ninth of July

Graduated in Business Administration from the Federal University of Rio Grande do Sul (1972), master's degree in Economics - Université de Paris I (Panthéon-Sorbonne) (1978), doctorate in Economics - Université Jules Verne - Amiens - France (1987), postgraduate PhD in Administration at the École des Hautes Études Commerciales - Montreal, Canada (1999-2000) and at the Center d'Etudes et de Recherches Appliquées à la Gestion (CERAG/UPMF- FRANCE) - (2009-2010). Visiting professor at the Faculty of Economics, Administration and Accounting - FEA - University of São Paulo (2004-2005). Deputy Secretary of the Secretariat of Science and Technology of the State of RS - 1989-1991. Member of the Superior Council of FAPERGS 1990-1996. Scholarship CNPq -Productivity in IC Research - 1996-2009. Coordinator of the Graduate Program in Administration at UFRGS 1997-1999. Professor of the Postgraduate Program in Administration and at the School of Administration of the Federal University of Rio Grande do Sul 1990 -2012, where he coordinated the International Professional Master's Degree 2005-2011. He was area coordinator in HR Management and Labor Relations at ANPAD (2001-2003). He was professor of the Dramatic Art course at UFRGS-1980-1990, teaching in the area of Theater Direction. He directed 6 theater shows. Author and co-author of articles on the themes of Learning, Skills and Absorptive Capacity and organizer of 3 books on individual and collective skills. Between 1999 and 2012 he guided a Management and Creativity Workshop in several Postgraduate Business Administration programs. Since 2013 he has been a PPGA professor at Universidade Nove de Julho (UNINOVE), where since 2014 he has coordinated the International Module held annually at the IAE of the Univ. from Grenoble, France and coordinated between 2014 and 2017 a management and creativity workshop for beginners in master's and doctoral programs. . He is responsible for discipline and guidance in the fields of Skills Development and Learning, Creativity based on the use of theatrical dynamics, Absorptive Capacity. In 2023, he started a project in association with professors from the University of Grenoble, in which theatrical dynamics and improvisations are used to develop skills aimed at situations of uncertainty.

Drebes Pedron, University Ninth of July

PhD in Management (2009) from the Higher Institute of Economics and Management (ISEG), University of Lisbon, Portugal. Master in Administration (2003) from the University of Vale do Rio dos Sinos (UNISINOS) and Bachelor in Informatics - Systems Analysis (2001) from the same institution. She is currently a professor at the Graduate Programs in Administration-PPGA and Project Management at Universidade Nove de Julho in São Paulo. She is the scientific editor of IPTEC magazine, and is also an evaluator of several journals and congresses in the field of Administration / Information Systems. She has experience in Administration, with an emphasis on Information Administration, working mainly on the following topics: business information systems, digital transformation, CRM (Customer Relationship Management) and project management. She works in research projects funded by CNPq, for which she is also a Research Productivity Scholar (PQ2 / CNPq). Mother of two children, she was on maternity leave in 2010 and 2016.

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Published

2024-04-09

How to Cite

OLIVEIRA DOS OUROS, L., Lima Ruas, R. ., & Drebes Pedron, C. . (2024). I played, now what? Reflections on the potential contribution of Serious Games in the development of individual skills in organizations. REUNIR Revista De Administração Contabilidade E Sustentabilidade, 13(5), 18-40. https://doi.org/10.18696/reunir.v13i5.1694

Issue

Vol. 13 No. 5 (2023): Edição Especial Competências e Aprendizagem nas Organizações

Section

Chamada Especial: Competências e Aprendizagem

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Copyright (c) 2024 REUNIR Revista de Administração Contabilidade e Sustentabilidade

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